Location: Metro-Atlanta (Remote/Hybrid Options Available)

Company: Welcome Home Atlanta

About Us:

Welcome Home Atlanta is a small, dynamic real estate team that serves and supports clients in 11 counties throughout the metro Atlanta area. Our mission is to provide exceptional client experiences by going above and beyond in every step of the home-buying journey. As we grow, we’re looking for a highly organized and empathetic Client Concierge who is ready to grow with us, transitioning from part-time to full-time and advancing into higher roles as the company expands.

This is an exciting opportunity for someone who thrives in a support role, values excellent client service, and has long-term ambitions in operations and leadership within a growing company.

Position Overview:

The Client Concierge is the first point of contact for our clients, ensuring they have a seamless, enjoyable experience throughout the home-buying process. You’ll manage client onboarding, coordinate communications, and work closely with our agents and production partners to deliver outstanding service from the discovery call to post-closing follow-up. As our company grows, so will your responsibilities, with the potential to grow into our Director of Operations.

Key Responsibilities:

• Client Onboarding: Initiate and manage client onboarding after the discovery call, ensuring all paperwork and processes are completed efficiently.
• Client Communication: Maintain consistent, proactive communication with clients, ensuring they are informed and supported every step of the way.
• Scheduling & Coordination: Work closely with agents and production partners to coordinate appointments, property tours, and follow-ups.
• Surprise & Delight Initiatives: Implement personalized touchpoints throughout the client’s journey, such as milestone recognition and post-closing gifts.
• Post-Closing Support: Provide follow-up communication after closing, ensuring clients continue to feel valued and informed.
• Feedback Collection: Systematically collect feedback at key points during the client journey and use insights to improve our services.

Key Qualifications:

• Customer Service Experience: 1+ years in a customer-facing role (real estate, hospitality, or client services preferred).
• Organizational Skills: Ability to juggle multiple tasks, prioritize deadlines, and manage client workflows.
• Strong Communication Skills: Excellent written and verbal communication, with an emphasis on empathy and clarity.
• Problem-Solving Abilities: Ability to think on your feet and find solutions when faced with challenges.
• Tech Savvy: Comfortable using CRM systems (e.g., Brivity), project management tools (ClickUp), and email platforms (FloDesk). Training will be provided.
• Growth Mindset: You’re ready to learn, take on new challenges, and grow with the company over the long term.

Preferred Traits:

• A high S and C personality in DISC, valuing support, consistency, and attention to detail.
• An ISFJ or INFJ Myers-Briggs type, with a focus on service, process, and empathy.
• A Type 2 or Type 6 Enneagram personality, showing strong dedication to helping others and building trust.

Compensation:

• Part-Time Start: $15.50/hour for 20 hours per week.
• Transition to Full-Time: The position will move to 40 hours per week as the company’s revenue grows to meet the needs and demand.
• Base Salary: Upon transitioning to full-time, the total compensation salary will be $60,000/year, divided between base salary and bonuses tied to performance and company growth.
• Bonuses: As the company scales, this role will include bonuses tied to both individual and company performance.

Why Join Us?

• Long-Term Growth: You will play a critical role in the company’s growth and have a clear path toward leadership, with the potential to grow into the Director of Operations role.
• Collaborative Environment: You’ll work directly with our leadership and agents to help shape the future of Welcome Home Atlanta.
• Client-Centered Approach: We pride ourselves on creating a personalized and memorable experience for every client.
• Performance Review & Compensation Increase Every 90 Days for 1st year: Your performance will be reviewed on a quarterly cycle and as milestones and initiatives are achieved, employees will receive salary increases.

Job Type: Part-time

Pay: $15.07 - $16.50 per hour

Expected hours: 20 per week

Compensation Package:

• Bonus opportunities
• Performance bonus
• Yearly bonus

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Atlanta, GA 30342