At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

This case manager will serve as a direct care staff/case manager in several residential programs at Heartland Family Service that serve clients who are trauma survivors, those that struggle with substance abuse or mental illness, and victims of intimate partner violence. These programs include substance abuse treatment centers for women with children, emergency shelters for survivors of domestic violence and human trafficking and a short-term housing program for individuals with mental health and substance abuse disorders. This position provides supervision and support to residents at their assigned location as part of the 24-hour direct care staff team in 6 residential programs.

Compensation: $25.00 per hour
Work Schedule: Monday though Sunday, evening and overnight assistance available

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Social Work or Human Service field, and two years direct care experience in Human Services preferred; or equivalent employment experience may be considered
• Valid Driver’s License and acceptable driving record

Essential Duties and Responsibilities

• Provides supervision and support for program participants as a part of residential program staffing for 24 hour per day, 7 day per week schedule.
• Responds to all crisis calls, assesses situation, gathers information and provides appropriate and accurate referrals and information, maintaining strict confidentiality.
• Assist with meeting basic needs in several residential programs; including assistance with developing and revising an ongoing safety plan, and connecting to medical, therapeutic, or other provides as identified through the intake and assessment process.
• Provide client transportation in personal and agency vehicles.
• Follow program policies and procedures; including agency protocols related to medication administration.
• *Documents client activity, progress and needs per established record keeping procedures.
• *Responsible for maintenance and upkeep of facility, including monitoring residents’ activities.
• Works as a team member with other program staff to provide trauma-informed care to clients.
• *Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency.
• *Is dependable and punctual regarding scheduling and attendance.
• Able to work independently with little supervision.
• Maintains required records and statistical information.
• *Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Creates, maintains, and shares an appropriate and dynamic self-care plan.
• Essential functions of this job is to be performed on company physical work site.
• Performs other program related duties as assigned.

• DENOTES ESSENTIAL JOB FUNCTIONS

Experience

• 2 year(s): Previous related experience in direct care within human services field.

Education

• Bachelors or better in Social Work or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)