American Directions Research Group

Bilingual Call Center Agent

  • American Directions Research Group
  • Lakeland, FL
  • Part Time
  • About 1 month ago
Salary
$15 - $16 / Hour

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Job Description

Evening & Weekend Call Center Representatives

Location: Lakeland, Florida
Salary: $15.00-$16.00 per hour

Why Join Us?

Imagine a job where you get to connect with people across the United States every day, sharing in their opinions and experiences, all from our comfortable Lakeland facility. We offer flexible evening and weekend shifts, making this role perfect for students, part-time workers, or anyone looking to supplement their income.

Shift Hours:

  • Weekdays (Monday to Friday): 5 PM - 10 PM
  • Weekends (Saturday & Sunday): 3 PM - 10 PM

What You’ll Do:

As a Call Center Representative, you will:

  • Conduct engaging over-the-phone surveys with people nationwide.
  • Accurately record responses and submit completed surveys.
  • Enjoy a no-sales environment focused solely on gathering opinions.

No prior experience needed! We’re looking for individuals who are outgoing, friendly, and pleasantly persistent.

What We Offer:

  • Competitive Pay: Starting at $15.00-$16.00 per hour, with potential adjustments based on shift availability, experience, and Spanish fluency.
  • Biweekly Pay: Reliable direct deposit every two weeks.
  • Comprehensive Training: Paid training to equip you with all the skills you need.
  • Career Growth: Opportunities for advancement within our company.
  • Special Openings: For bilingual Spanish speakers, adding diversity to our team.

What You’ll Need:

  • Exceptional Communication: Clear and effective verbal skills.
  • Friendly & Persistent: An outgoing personality that thrives on connecting with others.
  • Reading & Pronunciation: Ability to pass a basic test.
  • Focus & Multi-tasking: Listen and type responses simultaneously with precision.
  • Typing Skills: Accurate and proficient in recording verbal responses.
  • Casual Dress Code: Comfortable, work-appropriate attire.

Join our dynamic team and enjoy a role that offers flexibility, growth, and the chance to make meaningful connections every day. Apply now and start your journey with us!

Qualifications
- Strong English and Spanish communication skills
- Proficient in data entry and typing
- Customer service experience preferred
- Ability to conduct outbound calls
- Bilingual proficiency
- Sales experience beneficial
- Analytical skills for effective problem-solving
- Excellent phone etiquette and interpersonal communication

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 1 – 20 per week

Benefits:

  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Every weekend
  • Monday to Friday
  • Night shift

Language:

  • Spanish (Required)

Ability to Commute:

  • Lakeland, FL (Required)

Ability to Relocate:

  • Lakeland, FL: Relocate before starting work (Required)

Work Location: In person

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