Title: Bikeshare Associate

Location: Duke Farms, Hillsborough, NJ

Reports to: Event and Engagement Manager

Status: Seasonal, part time, non-exempt

Located in Hillsborough Township, New Jersey, Duke Farms is a leader in environmental stewardship and inspires visitors to become informed stewards of the land. It is a place of education, enjoyment and research that enhances the environmental health of the region. Through the beauty of its natural setting, the diversity of its wildlife, and the scope and quality of its educational programs, demonstrations and research, Duke Farms inspires people to transform their approach to conservation and to start building a more sustainable future.

As a center of the Doris Duke Foundation (DDF), Duke Farms advances the foundation’s mission to build a more creative, equitable and sustainable future by investing in artists and the performing arts, environmental conservation, medical research, child well-being and greater mutual understanding among diverse communities. In addition to Duke Farms, DDF operates five national grantmaking programs as well as Shangri La, a center for engagement with Islamic arts and cultures. DDF’s activities are guided by the will of Doris Duke, who endowed the foundation with financial assets that currently total over $2 billion. (To learn more about the foundation, visit dorisduke.org.)

Duke Farms restores nature and ecosystems, demonstrates equitable climate transition strategies, and engages leaders and visitors with the wonder of nature and the power to spark change. Our wide-ranging sustainability efforts include the operation of a 1,000-acre park and associated infrastructure supporting over 200,000 public visitors a year.

POSITION

To advance its public engagement efforts, Duke Farms provides several visitor service amenities to ensure a high-quality and safe experience for our visitors. Our bikeshare rental program provides 15,000 people a year with the opportunity to use bicycles to further explore Duke Farms’ expansive property.

The Bikeshare Associate is a member of the Event and Engagement team and supports the bicycle rental services operation at Duke Farms. This customer service position is responsible for handling bicycle rental transactions, answering questions about bicycling and Duke Farms, and making suggestions for visitor experiences while taking the initiative to meet and exceed visitor needs within guidelines. This seasonal, part-time, non-exempt position reports to the Event and Engagement Manager.

RESPONSIBILITIES

• Welcome, direct and assist visitors in a cheerful, helpful and professional manner.
• Manage bicycle transactions using a dedicated point-of-sale system.
• Provide accurate information, support materials and useful recommendations regarding the programs, facilities and mission of Duke Farms.
• Assist visitors with general questions about bicycle operation.
• Perform minor bicycle adjustments for rental riders.
• Maintain the organization and cleanliness of the bicycle rental area, requesting housekeeping services when appropriate.
• Open/close bike rental area.
• Perform other duties as required.

QUALIFICATIONS

• Customer service experience.
• Ability to engage positively with visitors and community members, providing assistance and information with a welcoming demeanor and efficiently handling inquiries and unexpected issues in a professional manner.
• Excellent oral and written communication skills for providing clear orientation and general information.
• Strong organizational and time management skills, with the ability to manage multiple tasks while maintaining a solution-focused approach.
• Ability to support execution of events that may involve physical activities like setting up, moving equipment or moving extensively around the site.
• Ability to traverse the 2,700-plus-acre Duke Farms property as well as travel to other locations indoors, outdoors and under various weather conditions.
• Ability to repeatedly lift bicycles weighing 50 pounds to a height of 12 inches.
• Ability to work flexible hours, including weekends, evenings and holidays.
• Valid driver’s license.

COMPENSATION AND BENEFITS

• Anticipated starting hourly rate is $15.50, and the final offer will depend on experience.
• Industry-leading benefits.

OUR VALUES

The following values underpin everything we do in pursuit of our mission across the Doris Duke Foundation:

Integrity: We must be honest and ethical in all that we undertake. As a private foundation, we are accountable to the many stakeholders affected by our work.

Excellence: We will insist on the highest standards of performance in fulfilling our mission, will ground our work in best practices and will make decisions based on the best available information.

Openness and Imagination: We will be listening and learning organizations that are responsive to ideas and opinions from a variety of sources. We value imagination and creativity, the ability to think in new ways about the work we do and how we do it.

Collaboration: We value a collaborative and supportive environment in which to advance our mission and objectives. Creating a working environment that promotes trust, honesty and respect within our organizations is as important as earning the trust and respect of our colleagues and peers in the fields in which we work.

Diversity, Equity and Inclusion: We believe in the essential value that a diverse set of perspectives, experiences and abilities brings to the table. Our commitment to the values of diversity, equity, inclusion and social justice is an ongoing, active engagement reflected in our funding areas, grantees, museums, centers, board and staff. At the core of our work is a dedication to serving and learning from organizations and individuals addressing inequities and working toward a more just, healthy and inclusive society. (Learn more about our commitment to diversity, equity and inclusion, and how we incorporate this value into our work.)

The Doris Duke Foundation is committed to inclusive hiring and equal employment opportunity. We strongly encourage candidates of all identities, experiences, orientations and communities to apply. Our recruiting and employment practices adhere to all applicable federal, state and local laws, including the Americans with Disabilities Act. We provide reasonable accommodations for persons with disabilities. If a reasonable accommodation in the job application process is needed, please contact us here.