Job Description
Job Description Summary
Serve food and drinks to guests with enthusiasm and professionalism, ensuring satisfaction and happiness through a remarkable dining experience. Job Description
Job Description
ESSENTIAL FUNCTIONS
- Work collaboratively with the Food & Beverage Team to ensure member and guest satisfaction.
- Learn and accurately identify members and their guests, greeting them as they come in.
- Assist the Food & Beverage Leaders in creating new ideas to generate more business, including drink specials and incentives.
- Ensure a quality of cleanliness, fresh food, drinks and a friendly, welcoming atmosphere to members and guests every time they utilize the club.
- Make and serve requested beverages.
- Take orders from guests and accurately communicate orders and special requests to the Culinary Team.
- Ensure that all orders are plated properly and have a presentable and attractive display prior to being served.
- Refill water and beverages in a timely manner.
- Keep the front of house restaurant clean and stocked with product at all times.
- Answer telephones take reservations, to-go orders and golf course orders.
- Assist in the setup and breakdown of events, including organizing chairs, tables, linens, tableware, glassware, beverage stations, buffets, gift tables, etc.
- Responsible for working regular shifts, as well as banquets, special occasions and member events, as needed.
- Monitor the amount of alcoholic drinks ordered, ensuring that members and guests are not over-served.
- Assist in finding and coordinating proper transportation home for members and guests, if necessary.
- Perform routine opening, closing and shift-transitioning checklists before and after every shift.
- Represent FiveStar Lifestyles in a professional manner at all times.
- Perform other related tasks as assigned.
PERSONAL ATTRIBUTES
- Strong organizational, communications and interpersonal skills.
- Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
- Friendly, outgoing and welcoming personality.
- Willingness and desire to maintain a professional relationship with members and guests.
- Displays a professional and sharp appearance.
- Excel working in a team environment.
- Display integrity and honesty.
SKILLS AND EXPERIENCE
- High School Diploma or G.E.D. Certificate required.
- Prior experience in a service or bartending role, preferably in a country club setting.
- Knowledge of beer, wine and spirits, as well as familiar with standard drink recipes.
- Food Handlers Certification.
- Basic mathematical skills with the ability to handle money and give correct change.
- Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.
PHYSICAL ABILITIES
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Required to stand and walk for entire shift, as well as remain stationary for long periods of time.
- Use hands to finger, hand or feel objects, tools or controls.
- Frequent stooping, bending, pulling and pushing.
- Reach with hands and arms.
- Required to talk and hear consistently.
- Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.
- Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
- Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.