Job Description
Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.
Job Specific
- Completes required set up/preparation of function room prior to scheduled activity
- Inspects all equipment prior to, during and at the end of each function.
- Reports any deviations from standards to Captain/Supervisor
- Inventories materials and supplies at beginning of shift, obtains quantities necessary to support forecasted levels of business
- Prepares coffee, iced/hot tea and other beverages as required
- Checks all plates prior to service for accuracy, completeness, appearance and presentation
- Serves food to guests following Star Service Standards
- Monitors guests, anticipates needs responds to requests, ensures satisfaction
- Monitors guest alcohol consumption to prevent over indulgence and ensure safety
- Clears tables and breaks down function rooms after completion of banquet food service activity
- Completes assigned end of shift duties
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- High School Diploma or equivalent
- One + years experience as Food Service Attendant/Banquet Server in upscale hotel or free standing restaurant operation
- Thorough knowledge and understanding of quality food service techniques and standards
- Exceptional guest service skills
- Certifications; "TIPS" or equivalent responsible vendor
- Ability to lift and carry food service trays weighting 35+ pounds
- Ability to stand stoop and bend repetitively during entire shift
- Ability to speak, read and understand the English language
- Ability to work flexible schedule to include weekends and holidays