Title: Assistant Manager Status: Exempt - Salaried
Reports to: General Manager/District Manager Supervision of: Hourly Associates
Number of Hours Per Week: 55 plus hours work week; typically, 10-11-hour shifts; must be able to work any day of the week, including Friday, Saturday and Sunday; two (2) days off per week with no guarantee that they will be consecutive. Hours of work, shifts and days worked per week may change periodically due to the operational needs.
Description: Assistant Managers should have the emphasis on building sales, managing inventory, customer relations and personnel/hourly team member management. Assistant Managers should display the knowledge in the use of all restaurant equipment, as well as be able to handle all management, technical and training aspects of both the Front of House and Back of House. Certification of McAlister's Management Training Program with completion in all areas with a score of 100%.
Responsibilities:
Manages Restaurant Environment -
* Ensures friendly service according to all company guidelines. Ensures 100% guest satisfaction at all times. * Ensures immediate response and correction of all verbal guest complaints on self and staff. * Ensures 100% Guest visits in the dining room
* Actively participates in the community to increase sales and awareness to the McAlister's Brand * Creates a culture within the hourly team members that promotes Emaar Group and McAlister's Deli * Effectively assists scheduling of all Team Members to meet staffing guidelines and sales needs * Maintains effective safety and security standards set forth by Emaar group, McAlister's, city and state * Promotes and manages restaurant organization, cleanliness and organization based on McAlister's guidelines * Immediately corrects standards and or equipment that are not to McAlister's guidelines * Daily communication with Management Team via Manager log and shift change meetings
Manages Team Members Daily Performance -
* Promotes and maintain Deli Experts for the restaurant - Proper staffing determined with GM and DM * Maintains the McAlister's staffing requirements set forth from District Manager
* Develops an environment to encourage growth and development from within for all team members * Weekly Interviews conducted to ensure that the teams are growing and opportunity for development * Ensures acceptable performance by all team members that follows Emaar Handbook and McAlister's standards * Proper accountability and documentation process followed with all team members that are not meeting the guidelines set forth in the Emaar Group Handbook and McAlister's brand
o Ensure all documentation is reviewed with GM and DM before delivering
o Results and Goals are reviewed and AM assigned to Area of Responsibility
Maintains Controls and Finical Responsibility -
o To be approved through GM and DM
Requirements:
* Display a positive and outwardly friendly attitude towards all guest. Live the McAlister's Touch * Obtain a State approved Serve Safe License - Must be maintained per State Mandates