Job Summary

The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.

Essential Duties And Responsibilities

• Stand and greet all patients as they arrive in a friendly, courteous, and professional manner
• Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
• Routinely check and respond to work e-mail
• Document in the computer system all necessary demographic, insurance, and financial information
• Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
• Responsible for photocopying records and documents for billing purposes
• Perform clerical duties, including mail delivery, faxing, copying, and scanning
• Responsible for answering, screening, and directing incoming phone calls
• Collect co-payments or other applicable financial payments
• Performs exit interviews with all patients
• Facilitate daily deposits and perform cash reconciliations
• Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
• Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
• Document patient volumes for the previous day
• Maintain and compile reports and informational packets for distribution
• Perform any job related to the registration process
• Perform other duties as assigned

Customer Service

• Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
• Demonstrate effective interpersonal skills
• Treat all patients, visitors, and staff members fairly and with respect
• Utilize effective communication methods and skills
• Explain all procedures, treatments, and care while remaining aware of language barriers
• Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs

Supervisory Responsibilities: None

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience, Skills

• At least a High School diploma
• Basic Microsoft Office (Outlook, Excel, Word)

Language, Mathematical, and/or Reasoning Ability

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situation

Physical Demands

• Requires visual acuity to inspect and analyze work close to the eyes and ability to hear sound with or without correction; Ability to climb, stoop, kneel, reach, stand, walk pull, push lift, and able to exert up to 40 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects
• Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature
• The physical demands for this position include: adequate vision, hearing, and repetitive motion
• Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms
• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
• Bending legs downward and forward by bending leg and spine
• Standing, particularly for sustained periods of time.
• Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Raising objects from a lower to a higher position or moving object horizontally from position to position

Work Environment

A fast-paced, high performance work environment. The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.