ADC Attendant Part Time/ Wilmington
- Goodwill of Delaware and Delaware County
- Wilmington, DE
- About 1 month ago
Job Description
Pay Rate- $13.50 per hour- only on weekend and will alone on Sundays
POSITION PURPOSE:
The ADCA is responsible for welcoming and assisting all donors and customers, providing world class customer service. This position is additionally responsible for facility security and maintenance, breakdown of donations, following all process flows outlined in Goodwill’s One Touch guidelines, maintenance of accurate donor records and safe load and offload of trucks.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
1. Ensures 100% donor and customer satisfaction by providing world class customer service. Creates a work environment for prompt, friendly, and courteous donor activities, providing 100% donor delight.
2. Work cooperatively with all consumers, community groups, co-workers, and departments to promote the achievement of the company mission.
3. Greets donors in a prompt, friendly, and courteous manner within 5 seconds; unloads donations from vehicles, offers tax receipts and maintains accurate daily counts of donations.
4. Efficiently process donations following all process flows outlined by One Touch.
5. Must maintain appropriate image including proper attendant attire, supplies and equipment, and proper donor greeting procedure following Goodwill’s Guiding Principles.
6. Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.
7. Ability to sort Softline’s from Hardlines and miscellaneous items, utilizing appropriate material handling equipment and labeling.
8. Safely assist in loading and unloading of trucks and vehicles without damage to merchandise, donor vehicles or company vehicles.
9. Perform housekeeping functions that ensure that workstation, production and/or donation sire (interior and exterior) are kept neat, clean, and organized. Alert supervisor to maintenance needs and concerns.
10. Ability to work varied hours/days as business dictates.
11. Responsible to fulfill and assist with all production functions and all other duties as assigned.
EDUCATION/EXPERIENCE:
A High school diploma or GED equivalent preferred, along with a minimum of 1-3 months related experience and/or training.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.
TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.
AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.
PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk of hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must
POSITION PURPOSE:
The ADCA is responsible for welcoming and assisting all donors and customers, providing world class customer service. This position is additionally responsible for facility security and maintenance, breakdown of donations, following all process flows outlined in Goodwill’s One Touch guidelines, maintenance of accurate donor records and safe load and offload of trucks.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
1. Ensures 100% donor and customer satisfaction by providing world class customer service. Creates a work environment for prompt, friendly, and courteous donor activities, providing 100% donor delight.
2. Work cooperatively with all consumers, community groups, co-workers, and departments to promote the achievement of the company mission.
3. Greets donors in a prompt, friendly, and courteous manner within 5 seconds; unloads donations from vehicles, offers tax receipts and maintains accurate daily counts of donations.
4. Efficiently process donations following all process flows outlined by One Touch.
5. Must maintain appropriate image including proper attendant attire, supplies and equipment, and proper donor greeting procedure following Goodwill’s Guiding Principles.
6. Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.
7. Ability to sort Softline’s from Hardlines and miscellaneous items, utilizing appropriate material handling equipment and labeling.
8. Safely assist in loading and unloading of trucks and vehicles without damage to merchandise, donor vehicles or company vehicles.
9. Perform housekeeping functions that ensure that workstation, production and/or donation sire (interior and exterior) are kept neat, clean, and organized. Alert supervisor to maintenance needs and concerns.
10. Ability to work varied hours/days as business dictates.
11. Responsible to fulfill and assist with all production functions and all other duties as assigned.
EDUCATION/EXPERIENCE:
A High school diploma or GED equivalent preferred, along with a minimum of 1-3 months related experience and/or training.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.
TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.
AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.
PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk of hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must