Account Coordinator/Accounts Receivable
Coordinator

Resto Clean Mission, Vision & Values

Mission

Delivering communication and compassion while exceeding expectations, when it matters most.

Vision

To be the premiere restoration company nationally while improving the lives of others.

Values

Positive Communication Humility
Compassion Committed
Integrity Family-Esque Culture

Empowered

Description

We are looking for a detail-oriented Accounts Receivable Coordinator/Account Coordinator to join our dedicated team in the restoration industry. As an Accounts Receivable Coordinator, you will play a critical role in managing financial transactions, maintaining accurate records, and ensuring timely and accurate invoicing and payment processing. Your expertise in financial management, communication skills, and attention to detail will contribute to the smooth operation of our financial processes. As an Account Coordinator you will play a pivotal role in managing client accounts, coordinating communication between clients and our internal teams, and ensuring the smooth execution of restoration projects. Your attention to detail, strong communication skills, and ability to multitask will be essential to excel in this role.

*We are willing to train the right candidate to fulfill the roles of this position, experience is not required

* This is a part-time position with flexible hours. This position has the potential to become fulltime.

Responsibilities

- Act as the main point of contact for assigned client accounts, building and maintaining strong relationships.

- Coordinate with project managers and field teams to ensure seamless execution of restoration projects, meeting client expectations and deadlines.

- Prepare and present project estimates, proposals, and invoices to clients, addressing any questions or concerns they may have.

- Maintain accurate and up-to-date records of client interactions, project details, and communication history.

- Monitor project progress and address any issues or deviations from the original plan, keeping both clients and internal stakeholders informed.

- Assist in resolving client complaints or concerns in a professional and timely manner.

- Prepare regular reports on account status, project updates, and financial metrics for management review.

- Stay updated on industry trends, regulations, and best practices to provide informed assistance to clients and contribute to process improvements.

- Generate accurate and timely invoices for restoration projects, ensuring adherence to project contracts and specifications.

- Maintain organized records of financial transactions, invoices, and payment history in accordance with industry standards and company policies.

- Monitor accounts receivable aging and proactively follow up on overdue accounts to ensure timely and complete payment.

- Collaborate with internal teams to resolve billing discrepancies and address client inquiries related to invoices and payments.

- Provide exceptional customer service by promptly responding to client inquiries and addressing concerns regarding billing and payments.

- Communicate effectively with clients regarding payment reminders, overdue accounts, and payment arrangements in a professional and courteous manner.

- Prepare and distribute regular reports on accounts receivable status, aging, and collections for management review.

- Stay updated on industry regulations, best practices, and technological advancements in financial management within the restoration industry.

Qualifications

- Strong interpersonal and communication skills, with the ability to build rapport with clients and collaborate effectively with internal teams.
- Detail-oriented mindset with excellent organizational and multitasking abilities.
- Ability to work independently and under pressure, while maintaining a high level of professionalism.
- Problem-solving skills and a proactive approach to addressing client needs and challenges.
- Knowledge of restoration industry practices, terminology, and regulations is a plus.
- Ethical and trustworthy, maintaining the confidentiality of financial information.
- Adaptability and willingness to learn is required for this position

Note: This job description outlines the general nature and level of work performed by individuals assigned to this position. It does not limit the company's right to assign or reassign duties and responsibilities to this job at any time.

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Physical setting:

• Office

Ability to commute/relocate:

• Nampa, ID 83687: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: In person