The City of Alexandria is bordered by Washington D.C. and the Potomac River, Arlington and Fairfax counties, and Maryland. The small city has a cosmopolitan feel with 150,000 people living within its 15.75 square miles. At the Department of Community and Human Services, we provide essential safety net services to help city residents enjoy a sense of well-being, safety and self-sufficiency. Our behavioral health programs provide compassionate services that support self-determination and recovery. The beauty of our diverse and resilient people and our commitment to race and social equity, coupled with a historic district dating to 1749, charming waterfront, vibrant arts community and unique places for foodies and shopping, make the City of Alexandria a uniquely wonderful place to live, work and play. We invite all qualified candidates to learn more and apply for our A ccount Clerk IV position.

General Statement of Duties:

The Account Clerk IV is responsible for implementing the SNAP Double Dollar (DD) Program at city farmers' markets and supporting their sustainability. This role involves overseeing the daily operations of the farmers' markets-dynamic community spaces where local farmers sell fresh produce and goods directly to consumers-by recruiting, training, supervising, and scheduling vendors and volunteers. The incumbent is also responsible for preparing financial reports related to the SNAP DD program. The employee works under the guidance of the Coordinator II, Community Services Programs, to effectively support market activities and community engagement.

Example of Duties:

• Oversee the operations of SNAP DD Program, gleaning, and Bike for Good initiatives at assigned farmer’s markets.
• Recruit and manage vendors, providing technical assistance as needed.
• Organize and support the daily operations of assigned markets.
• Recruit, interview, and train volunteers on SNAP Double Dollar program and reimbursements process.
• Schedule and manage volunteers.
• Develop and implement volunteer recruitment strategy, emphasizing diversity within the volunteer pool.
• Works with social, civic and local organizations to develop partnerships, where appropriate, to develop and/or utilize volunteers.
• Conduct training sessions for volunteers and interns on market operations, SNAP requirements and transactions.
• Organize activities at assigned markets to support sustainability and promote SNAP eligibility and awareness of incentive programs to include food demonstrations.
• Process vendor reimbursements and collect data for reporting to-leadership and grant partners.
• Maintain financial records of SNAP tokens, including daily transactions and vendor reimbursements for markets operating the Double Dollar program.
• Ensure compliance with rules and regulations regarding SNAP tokens and transactions.
• Assist in the preparation and development of reports, correspondence, fiscal tasks, program marketing materials, and outreach activities.
• Establish strong relationships with vendors and respond to inquiries regarding SNAP transactions and reimbursements.
• Performs related duties as assigned.
• Creates informational and educational materials to communicate volunteer program objectives.

Essential Knowledge, Skills, and Abilities:

Some knowledge of service needs of low-income, multicultural or multilingual families; basic understanding, familiarity, and sensitivity to hunger and poverty issues; be highly organized and detail oriented and able to work independently with minimum supervision; exercise good judgement and discretion; strong ethical character capable of handling confidential information; ability to deal courteously and tactfully with the general public and others; ability to work cooperatively and productively within a high performance, results oriented environment; ability to plan and supervise the volunteers; ability to establish and maintain effective working relationships with staff and community agencies; good knowledge of computers and the ability to work in multiple databases and have strong midlevel proficiency with Microsoft Word, Excel and Power Point; proficiency with the Internet and understanding of software; demonstrates strong skills in customer service, organization and communication.

Minimum Qualifications:

At least three years of experience in clerical accounting work equivalent to the level of Account Clerk III, including the preparation of financial reports; at least one year of experience in municipal tax or finance operations, and completion of high school level courses in bookkeeping, business arithmetic and English; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Preferred Qualifications:

At least one year of experience in administering and/or providing services to the public, community outreach, nutrition education advocacy, or similar community-based services; completion of high school level courses in English and mathematics supplemented by some courses in social work, sociology, psychology, education and/or personal communications; Some college coursework in a human services field; At least one year of experience in social services, particularly in volunteer program management, including recruitment, training, and supervision. ServSafe Certification preferred.