About us

We are professional, agile and professional.

Our work environment includes:

• Modern office setting
• Food provided
• Work-from-home days

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

Duties:

- Handle inbound and outbound calls to assist customers with inquiries, service requests and scheduling.

- Provide accurate and timely information to customers regarding services.

- Assist customers in resolving issues or complaints in a professional and courteous manner

- Maintain customer records and update information as needed

- Communicate effectively

- Follow company policies and procedures to ensure compliance with quality standards

- Maintain a high level of phone etiquette and professionalism at all times

Requirements:

- Previous experience in customer service or related field preferred

- Excellent verbal and written communication skills

- Proficient in data entry and computer systems

- Ability to handle multiple tasks simultaneously while maintaining attention to detail

- Exceptional problem-solving skills and ability to think quickly on your feet

- Ability to work well in a team environment as well as independently

- Strong interpersonal skills with the ability to build rapport with customers

- Flexibility to answer phone calls between 8-5 Monday-Friday

Job Type: Part-time

Pay: $16.46 - $18.19 per hour

Expected hours: 20 per week

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Hybrid remote in Mankato, MN 56001